Hydraulic Power Unit – Common FAQ for Customers
1. What is the lead time for a standard hydraulic power unit?
For standard models, the normal lead time is 7–15 working days. For customized units, it usually takes 15–25 working days depending on design and configuration.
2. Can you customize the hydraulic power unit for my machine?
Yes. We support full customization including voltage, flow rate, pressure, tank volume, valve configuration, mounting type, and control mode according to your requirements.
3. What voltage and frequency can you supply?
We can produce for most global standards:
- 220V/380V/415V/480V
- 50Hz / 60Hz
- Single-phase or three-phase
- DC 12V / 24V for mobile applications
4. What warranty do you provide?
We provide a 12-month warranty for the whole hydraulic power unit. Wear parts and damage caused by improper operation are not covered.
5. What brands of key components do you use?
We use reliable branded components or high-quality domestic equivalents:
- Hydraulic pumps
- Solenoid valves
- Motors
- SealsAll can be adjusted based on your budget and quality demand.
6. Can you accept OEM / ODM orders?
Yes, we support OEM and ODM. We can print your logo, design the appearance, and produce according to your drawings and specifications.
7. Do you provide technical support and after-sales service?
Yes. We offer:
- Installation and commissioning guidance
- Online technical support
- Spare parts supply
- Problem diagnosis and solutions
8. What is your MOQ (Minimum Order Quantity)?
For standard units, MOQ is usually 1 set. For fully customized models, MOQ will be confirmed based on the project.
9. What trade terms and payment terms do you accept?
Common trade terms: EXW, FOB, CIF, CFR.Payment terms: T/T, L/C, Western Union, etc. Negotiable for bulk orders.
